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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to press the Help button, which is present on each page. A popup will show up. It offers thorough information about all the operations that you can carry out on that particular page. Each pop-up menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a huge selection of how-to video clips clarifying how to use our web hosting Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the solution you need, take a peek at our comprehensive Frequently Asked Questions database, which contains questions asked by real people and offers practical solutions. We frequently update our FAQ section with new Q&A's so as to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can touch base with our fantastic team of customer support engineers available 24/7/365 and eager to assist you with any issue. Each trouble ticket you send will be responded to in less than 1 hour (the average response time being only twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 184702

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com