The presence of the customer and tech support that a web hosting company offers can tell you a lot for the services they provide too. When you can use just email messages and / or tickets, you have most likely found a reseller and not the web hosting provider. When this is the case, you will have to wait for several days to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real website hosting company for further help. If the provider offers you different means of communication with quick response time which are available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you will enjoy timely assistance and quality support since they will have direct access to the servers where your account is. Whatever the issue - technical or sales, it's always much better to have the option to get hold of your web hosting company right away through your preferred way of communication.

24/7 Customer Support in Web Hosting

We acknowledge the significance of getting assistance promptly, that's why our web hosting services feature 24/7 support plus several options for communication. If you don't have an account yet, you can easily call us or come on our live chat and speak with a live representative, to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up obtaining a service that you cannot use effectively. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it needs further investigation. In contrast to the majority of providers on the market, we answer to all the tickets within one hour, so you will not need to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

We are aware how crucial it is to get well-timed help, particularly when your web site is not working as it should be for whatever reason. All our Linux semi-dedicated hosting include 24/7 customer and technical support, so in case anything happens, you'll be able to use a number of methods to get in touch with us - telephone line with a few local numbers globally, live chat, emails and tickets. The first two methods are for billing, pre-sales and common matters, which means that in case you do not have an account yet, for instance, you will be able to find more info about our services, or we can assist you with less difficult tech matters. The second two methods are for strictly tech troubles or everything that's more time-consuming considering that it is easier to track the communication between you and our technical support team. The guaranteed maximum response time for them is merely one hour, the typical one - 15-20 min, so you will not need to wait for an entire day to receive assistance like you may have to do with various other providers.

24/7 Customer Support in VPS Hosting

If you have a Virtual Private Server through our company, you can get in touch with us 24/7 for any kind of server-related issue or forany problems and questions regarding the pre-installed software your server comes with. If you haven't acquired a virtual private server plan yet, you are able to find out more details about our solutions by giving us a telephone call or by employing our live chat service. For more technical issues, you are able to send an email or open a support ticket via your billing Control Panel and you will receive support within less than one hour regardless of the time of the day, even on weekends and holidays. The typical reply time normally does not extend past half an hour. If you'd like to have assistance with third-party software, you can use the Managed Services upgrade that you can add to every single VPS package and our admins can help you with any installation or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server packages that we supply feature 24/7 support via several methods of communication and with a 1-hour max reply time guarantee. If you want to find out more about the plans or you have some billing or general questions, you're able to call one of the local numbers we have around the world or you can use our live chat service and consult with a live representative. For solely technical issues which require the help of a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email, since all of these channels are more appropriate to track a specific problem. The answer time for them rarely surpasses half an hour, so that you can forget about having to wait for a full day to receive assistance. Our support service is available for all of the server-related matters, and the pre-installed software. In case you need assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we provide with all of the plans.