A ticketing system is the most widespread communication medium that web hosting companies offer to their clients. It is typically part of the billing account and is the quickest way to solve a problem that requires a certain amount of time to examine or that has to be forwarded to a system administrator. In this way, all replies provided by either party will be kept in one place in case somebody else needs to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which goes to say that you will need to sign in and out of at least 2 accounts in order to execute a given procedure or to get in touch with the company’s help desk support team. If you would like to administer several domains and each one of them is hosted in a separate account, you’ll have to use even more accounts at the same time. Besides, it might take a considerable span of time for the hosting provider to respond to your ticket.

Integrated Ticketing System in Web Hosting

Our Linux web hosting include an integrated ticketing system, which is included in our custom-developed Hepsia Control Panel. In contrast with other comparable tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the same place – payments, web files, e-mails, support tickets, etc., avoiding the need to go through different admin interfaces. If you have any technical or pre-sales questions or any problems, you can submit a ticket with a few clicks of the mouse without ever signing out of your Control Panel. During the process, you can pick a category and our system will present you with a variety of articles, which will provide you with more info and which may help you solve any particular problem before you actually submit a ticket. We guarantee a response time of no more than one hour, even if it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was developed with the idea that you should be able to manage everything connected with your account from one location and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have a question or experience a problem, you can get in touch with our tech support staff representatives instantly without the need to go to a totally different admin console. You can look through your files or check a variety of account settings whilst posting a new ticket or reading the answer to an old one. In case you’ve got an abundance of tickets and you would like to track down a specific one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We guarantee that you will get a response in no more than 60 minutes regardless of the nature of your enquiry or problem.