If you’ve ever got any enquiries in regard to your hosting account or if you encounter a problem with your websites, you will need to get in touch with the respective hosting company’s customer support team. It may not make any difference how quickly they will answer when you have a query of a general nature, but an issue such as a misapplied app update, for example, may lead to your site becoming damaged or unreachable online. And the longer you have to wait for the support team to lend a hand, the longer the website will be out of order. If you offer services or goods online, any downtime will influence your site in a harmful way and you can lose existing or potential clients. A lot of hosting providers, primarily resellers, respond to trouble tickets and emails within 24 hours, but in the Internet era that is much too long, since visitors will rarely return to a site that is not functioning correctly for extended stretches of time.

One-Hour Response Guarantee in Web Hosting

Our Linux web hosting come bundled with a one-hour response time guarantee, which implies that irrespective of what query or problem you may have, we will always be there to lend a hand. Actually, it rarely takes more than 30 minutes to get an issue fixed or a query answered, and this is valid for both pre-sales and technical matters. Our help desk support staff members will be at your disposal 24x7, even on weekends and holidays, which means that you’ll obtain swift help whenever you need it. We are aware of exactly how precious time can be, so by the time we answer your ticket or e-mail, we’ll have examined the matter and, if we haven’t found a solution, we will give you more info about what you need to do on your end – when the circumstances demand it. With our support service, you can rest assured that there will be somebody to lend you a helping hand momentarily, regardless of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take full advantage of our amazingly fast support service. You’ll obtain an answer to any ticket opened from the hosting Control Panel or email sent to our technical and client support team in no more than one hour. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes considerably less time to examine and solve a problem. We will supply you with more information in case the solution entails something that should be done on your end. In case you get in touch with us during public holidays or weekends, the response time will be the same and due to the fact that our support team will be at your service night and day, you’ll obtain immediate assistance for practically any general, technical or billing issue no matter what time of day or night it is.