Tech Support Channels
A 60–Minute Response Guarantee
We offer a one–hour response time warranty for each ticket or e–mail that you send to the client care staff. We’ll rapidly answer all the standard questions and forward the case to our server admins in case additional assistance is needed. If you make use of our Managed Servers package, we’ll carry out any of the included server administration services at a time that has been discussed with you in advance.
A Topflight Customer Support Service
- We’ll be available to you 24/7 to reply to any queries that you may have connected with our Website Control Panel and any of the apps that we have preinstalled for your convenience on the server. If you also need assistance handling server admin procedures, you can order our Managed Servers package, which includes backup hard disk drive storage space, Operating System updates every week, server monitoring and rebooting procedures, plus troubleshooting and software installation services.
An Intuitive Help Section
Every dedicated server comes with our free–of–cost Website Control Panel, which sports an in–depth knowledgebase plus a collection of instructional video tutorials. Whenever you need help working with the Website Control Panel, just push the Help or Videos buttons located in the upper right corner.