Assistance Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Guarantee

  • Each ticket that you post to our tech help and support crew will be answered within less than 60 mins. All regular questions shall be taken care of straight away. Nonetheless, if the support request you have posted needs the help of a licensed administrator, we’ll address the ticket to him and will notify you about the postponement.

  • Top quality support service

  • Qualified Customer Assistance Service

  • Our client help and support staff will be working for you 24x7 to to respond to all support demand tickets that you send to us. We offer customer support for all the software packages that are pre–installed on your web server. These include our custom developed Website Control Panel, the preferred OS plus the server administration panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A complete and consistently updated articles base is built into our in–house built Website Control Panel. It provides quick tips about how to execute all the common web site control tasks. The Help section includes descriptive how–to article tutorials and step–by–step video courses. You can open the Help area by clicking the Help or Video buttons in the right side of each Control Panel section.