24/7 Customer Support in Cloud Hosting
We offer 24/7 customer, billing and tech support for all our cloud hosting. Even if you aren't our client yet and you have some questions, we can assist you in a timely manner and give you the needed info, so as to give you the choice to make the best decision when you purchase your new hosting account. We're available at any moment, including weekends and holidays, and we provide you with various means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we now have multiple phone numbers around the world, so you'll be able to call the one which is closer to you. The max response time for your email messages and your tickets is one hour. The actual response time is around 15-20 min, so you can forget all about waiting for several days to receive support for any task or issue, whatever its complexity.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers that we offer include 24/7 customer and tech support, so whatever the problem you experience, you can contact us and we will assist you quickly. Our guaranteed answer time for any email message or trouble ticket that you open from your Hepsia hosting Control Panel is only one hour; usually the response time rarely is more than 20 min. We also offer telephone support with a couple of local numbers globally plus a live chat, so that you are able to get in touch with us and receive more info about our services even if you do not have an account yet. We're able to assist you with any question or an issue you may have - payment methods, plan specs, email configuration, website hosting account settings, etc. If you employ our services, you won't ever experience a situation where you should wait for a couple of days to get an issue solved like you'll need to do with a number of other companies.
24/7 Customer Support in VPS Servers
When using our VPS web hosting service, you won't ever need to wait for more than 1 hour in order to receive assistance for any kind of situation that you may encounter regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all support tickets which you open via your billing Control Panel or e-mail messages which you send to our technical support crew. We have local phone numbers in a couple of countries around the globe plus a live chat service where we can assist you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 via the various means of communication, so regardless what your question or issue is, there's always someone to help you without delay. In the event that you need assistance with third-party software, that you cannot set up or which gives you problems, you'll be able to benefit from the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server through us, you'll be able to contact us at any time using various channels and the maximum time that you will have to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 no matter if it's a holiday or a weekend and we can help you with anything relevant to the apps that are pre-installed on the server. To get in touch with us about a technical matter, you're able to open a ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of general questions or you'd like to find out about our solutions before you order, you can use our live chat or you can call one of the local numbers that we have in several countries worldwide. In the event that you'd like to receive support for third-party software that you can't deploy or manage properly, you will be able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.