A ticketing system is the most widely used means of communication that web hosting companies offer to their clients. It is most often part of the billing account and is the easiest way to tackle a problem that takes a certain period of time to investigate or that needs to be escalated to a system administrator. In this way, all comments added by either side will be stored in the very same place in case someone else wants to work on the issue at hand and the information in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is separate from the hosting Control Panel, which implies that you will have to log in and out of no less than two accounts in order to accomplish some operation or to touch base with the hosting company’s help desk team. In case you’d like to administer a handful of domains and each one of them is hosted in a different account, you’ll need to use even more accounts at the same time. Besides, it may take a considerable length of time for the provider to process your ticket.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any trouble ticket whilst you’re browsing your files or changing various account settings. The ticketing system is being closely monitored 24/7/365 by our customer care staff representatives and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get support. In contrast with some other hosting providers, we do not charge extra for using the ticketing system, so you can contact us as often as you need and ask for info concerning any technical or billing problem. Furthermore, you can see a number of help articles, which will help you resolve the most commonly faced difficulties yourself.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with our company and you want to get in touch with our technical support staff members, you’ll be able to post a support ticket directly from your Hepsia Control Panel instead of going through a completely different customer support platform like you’ll need to do with the vast majority of hosting providers on the market. Our integrated trouble ticket system will permit you to post a new ticket without hassle and to search through older tickets using an intelligent search box. Besides, you will be able to browse the applicable knowledgebase articles that our system will present you with based on the category that you select for your new ticket. You can carry out all of the aforementioned things without signing out of your Control Panel at any moment, which suggests that if you encounter any problem or have an inquiry, you can touch base with our support engineers and solve the issue at hand in less than 1 hour via one single support platform.