A live chat is a real-time way of communication between a website hosting provider's support team and its customers. It is an efficient method to get some information about the website hosting services or have some problem resolved since you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the reduced possibility of mistakes at the time you exchange information like usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you don't need to stay on the chat all the time - you're able to do another thing while the representative investigates the issue in question. Also, you'll be able to join a live chat room from any kind of computer which is connected to the web, avoiding the phone costs that you will have to pay if you are calling to a different country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that numerous troubles are easily resolved if you speak to a live person, we provide a live chat service for all our potential and existing customers. Our chat is accessible every day and our customer care agents will help you with a number of questions and situations. In case you are not our client yet, you're able to learn more about our cloud hosting plans and the website hosting environment in general in order to be certain that your sites will function efficiently on our servers. If you already have an account and you've got some questions or you experience any troubles with any of our solutions, you will be able to join us on the live chat and we can provide you with the necessary info or help you troubleshoot the problem. You will need to open a support ticket for specific issues that need more time or the expertise of a sysadmin, still for a variety of basic issues you'll get help right away.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we supply with all of our semi-dedicated servers, you are able to get the answers for any questions you have or get a lot of troubles dealt with quickly. Our chat service is accessible every day, so you are able to speak to a representative even on weekends and holidays. In case you are not sure which plan would be better for your websites or if our advanced cloud hosting platform covers some system requirements, you may join the live chat before you purchase anything. If you're an existing customer, you'll be able to find more details about billing issues, account settings as well as a number of common tech issues you may have, for example when you are unable to set up an email account in a client on your computer system. The live chat can save you time and effort no matter where you are or when you get in touch with us.