In case you’ve got a site, a problem might always show up and it does not automatically have to be associated with the web hosting service itself. For example, something can go wrong when you bring a web app up to date or some important content might be edited or deleted unintentionally. Irrespective of what the nature of the problem might be, you’ll need to contact the tech support team and ask them to retrieve a backup or to help you solve the problem that you’re experiencing. How timely they’ll do it will predetermine the interval of time that your sites will be unavailable. For some websites such as community web portals or e-stores, a prolonged downtime duration can often mean lost clients and cash. Thus, it’s exceptionally important to use the services of a company that provides not only a good client care service, but also a fast one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can just forget about waiting around for hours, or even all day, to receive a reply to an e-mail or a technical support ticket. Irrespective of when you contact us, we’ll respond to you within only one hour with any pre-sales and technical inquiries that you may have. In reality, our real reaction time rarely exceeds twenty-thirty minutes. Since we’re available to you 24-7-365, you’ll always obtain assistance in a timely manner and we realize precisely how essential this is in the digital age. Shortly after you contact us, we will respond to your inquiries. If you bump into any technical predicament, we will take care of it instead of you, or we will give you all the required information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we understand just how crucial it is to get quick support, we guarantee that you won’t ever need to wait for more than sixty minutes to receive a response to any support ticket that you open via your semi-dedicated server Control Panel. In fact, you will rarely have to wait for more than 20 to 30 minutes and this applies to any question regardless of what its nature is – technical, billing or general. Plus, our tech and customer support staff is available 24 hours a day, 7 days a week, which means that even in case you post a ticket during official holidays, you’ll always obtain an immediate reply, which will include the answer to an enquiry, the solution to an obstacle or the details required to sort out an issue yourself – if there is something that you need to do on your end. If you use our services, you will never need to waste an entire day waiting around for a response like you would with plenty of other web hosting providers.